Emergency (911 dispatched) Services:

Basic Life Support (BLS) Ambulance: This level of care is for patients who are experiencing a medical emergency, illness or injury that is not life-threatening. Care is administered by an EMT. Services are usually covered by most insurance carriers.

Advanced Life Support (ALS) Ambulance: This level of care is for patients who are experiencing a potentially life-threatening illness or injury. Care may require intravenous therapy, cardiac monitoring and drug therapy. Care is administered by a Paramedic. Services are usually covered by most insurance carriers.

Information given at the time of the phone call to 911
determines which level of care is dispatched.


Description of Non-Emergency Services:

BLS Transport: This type of service is for patients who may need basic medical care during the transport. Insurance coverage may be available if a Physician’s Medical Necessity Certification signed by a physician is provided at the time of transport. Both subscribers and non-subscribers are responsible for paying the cost of a BLS transport that is not paid by insurance.

ALS Transport: This service is for patients who may require advanced care to or from appointments and the hospital. Insurance coverage may be available.

Northwest EMS no longer provides wheelchair transportation.

Incident Reporting for Patients or Employees

Our reputation for quality service and excellent care has been achieved by the personal integrity, good judgment and common sense of our staff. All staff and management are expected to demonstrate appropriate ethical standards in dealing with patients and their families, fellow staff members, suppliers, consultants, and the communities we serve.

In order to provide you with an anonymous and confidential method to report unethical or inappropriate actions, we have selected Ethical Advocate to assist with any concerns you have regarding Northwest EMS.

Northwest EMS staff members should make their best efforts to resolve a particular issue through our administrative process and/or supervisory management when possible.

Incident reporters are completely anonymous and reports submitted via Ethical Advocate are confidential. No retaliatory action will be tolerated against anyone for reporting or inquiring in good faith about a potential breach in policy, or against anyone seeking assistance with the process used to report a suspected breach in policy.

CLICK HERE if you would like to go to the anonymous and confidential incident reporting website hosted by Ethical Advocate. Or, you can call Ethical Advocate at 855-331-1612.